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Returns & exchanges
Self-service returns, policy-driven eligibility and inventory-aware exchange recommendations that only offer what you can actually ship.
Returns · Wallet · Loyalty for Shopify
Keep the revenue your refunds give away.
Unspent turns returns into exchanges and store credit, and runs a multi-currency customer wallet with loyalty points — all over one auditable ledger. Cash stays in your store instead of walking out the door.
+31%revenue retained
42%returns kept as exchanges
3wallet currencies
Revenue retained
Live
Store credit€18.9k
Loyalty points1.2M
Bonus credit€4.1k
Exchange rate42%
Two pillars, one ledger
Returns and rewards run on the same spine.
Every credit, point and refund is an append-only, idempotent ledger entry — so balances always reconcile and every resolution is auditable.
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Wallet & loyalty
A multi-currency wallet holding store credit, loyalty points and bonus credit — earned, converted and redeemed on rules you control.
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Configurable to the core
Windows, fees, incentives, earn rules and conversions all bend to your brand. Safe defaults out of the box, deep control when you want it.
The retained-revenue loop
Three steps from return to repeat purchase.
1
Customer requests a return
A branded portal on your storefront guides item selection and checks policy eligibility instantly.
2
Offer an exchange or bonus credit
“Refund €80 — or €88 in store credit.” Incentives nudge customers toward keeping value in-store.
3
They spend it at checkout
Credit lands in the wallet and redeems natively via Shopify Store Credit — revenue retained, not refunded.
Multi-currency wallet
One balance, three kinds of value.
Unspent’s ledger is the single source of truth. Cash-equivalent credit mirrors into Shopify’s native Store Credit for one-tap checkout redemption; points and bonus follow the rules you set. Balances sync to metafields so you can build your own storefront widgets.
- Store credit — cash-equivalent, redeemed natively at checkout
- Loyalty points — earned by spend, action and tier, valued at your rate
- Bonus credit — promo and choose-credit incentives with their own rules
- Configurable conversion between currencies, with caps and guards
Pricing
Plans that scale with your volume.
Every plan runs the full retained-revenue loop. Start with a 14-day free trial — no charge until you go live.
Basic
€19.99/mo
- Returns & inventory-aware exchanges
- Store-credit wallet + native checkout redemption
- Choose-credit & exchange incentives
- Customer portal + account widget
- Loyalty points & tiers
- Metafield sync
Most popular
Pro
€49.99/mo
- Everything in Basic
- Loyalty points — earn by spend & action
- Currency conversion rules
- Metafield sync for custom widgets
- Full revenue-retained analytics
- VIP tiers & multipliers
Premium
€99.99/mo
- Everything in Pro
- VIP tiers & campaign multipliers
- Return-risk review queue
- Priority support
- Unlimited volume
Get started
Connect your Shopify store.
Install in minutes with a 14-day free trial. Embedded admin, GDPR-compliant privacy handling and Shopify billing are built in.